Delivery & Returns

Version: 02/10/2024

Before ordering products, carefully read this Delivery and Refund Policy.

DELIVERY 

The methods of delivery of goods to the Buyer are indicated after the Buyer has formed a basket of goods in the online store and indicated the delivery address. 

The delivery service of goods is included in the price of the goods. 

The Buyer will be informed about the date and time of delivery of the goods by e-mail and / or by phone. The buyer can be personally informed about other delivery times of the goods. The Seller does not guarantee that the goods in all cases will be delivered within the time specified in the Rules and / or elsewhere in the online store, also within the delivery times of the goods individually specified to the Buyer, especially if the ordered goods are not in the Seller’s warehouses. The seller undertakes to make every effort to deliver the goods as quickly as possible. Before the delivery of the goods, the Seller’s representative may contact the Buyer and agree on the delivery details. When ordering a delivery service, the Buyer is obliged to indicate the exact place of delivery. 

The buyer, upon delivery, must check the quality, quantity and range of goods. If there is damage to the packaging, but in the absence of a discrepancy in the quantity, quality and range of goods, the Buyer is obliged to make a note of the damaged packaging in the documents for the delivery of goods or in the forms provided by the delivery representatives. In this case, it is considered that the goods were delivered in damaged packaging, however, the quantity, quality, assortment of goods comply with the terms of the Sales and Purchase Agreement and the delivery of the goods was carried out properly. 

If a discrepancy in the quality and / or assortment of goods is found, the Buyer does not have the right to accept goods that do not correspond to the quality or assortment. The buyer must issue his refusal to accept the goods and indicate the identified inconsistencies, the refusal is made in the form of confirmation of the delivery of goods and / or in the form provided by the delivery employee. In the event of a discrepancy in the quantity of goods, the Buyer must indicate the identified discrepancies by filling out the confirmation form for the delivery of goods and / or the form provided by the delivery officer. 

If the Buyer accepted the goods without any remarks, the order is considered delivered: in intact packaging, in the required quantity, with the appropriate quality and assortment, i.e. the order received complies with the terms of the Sale and Purchase Agreement, and additional services related to the sale and delivery of goods have been properly provided. 

Delivery of goods to the address indicated by the Buyer means that the goods have been transferred to the Buyer, regardless of whether the Buyer or any other person who has accepted the goods at the indicated address actually accepts the goods. In the event that the Buyer cannot accept the goods in person, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of goods to an unsuitable person. If the delivery of the goods is not carried out on the scheduled day, the Buyer immediately, but no later than the next day after the scheduled delivery, informs the Seller about it. 

Otherwise, the Buyer loses the right to make claims to the Seller related to the delay and / or failure to deliver the goods. 

The delivery conditions specified in the description of the Goods are preliminary. Delivery times for goods do not apply in cases where the required goods are not available in the Seller’s warehouse, and the Buyer is informed of the shortage of the ordered goods. By confirming these Rules, the Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. 

In this case, the Seller undertakes to immediately contact the Buyer and agree on the delivery time of the goods and other conditions. If the Seller does not deliver the goods within the period specified in the order for the goods, and the Parties do not agree on an additional period for the delivery of goods, the Buyer may exercise the right to withdraw from the Sales and Purchase Agreement concluded in the online store. 

RETURN OF GOODS

Before returning the goods, the Buyer is obliged to contact the Seller by e-mail [email protected] to agree on the method of return and the exact address.

The money will be returned to the bank account from which the purchase was made. If the payment for the goods was made by a payment card, the money will be returned to the same card with which the payment was made.

The Seller is not responsible for violation of the refund policy if this happens through the fault of the Buyer: delay in returning goods, incorrect data, etc.

For any type of return of goods, the Seller does not reimburse the additional costs of the Buyer if the Buyer has not chosen the least expensive and convenient delivery method offered by the Seller.

The buyer is obliged to comply with the following conditions when returning the goods:

• when returning the product must be in its original packaging;
• the goods must not be damaged by the Buyer;
• the product must not be used, the product must have a presentation (with labels and protective film, etc.). The return of defective goods is not covered by this item;
• the returned goods must be of the same configuration as received by the Buyer;
• at the request of the Seller, when returning the goods, it is necessary to provide a VAT invoice confirming its purchase.

The Seller has the right to refuse to return the goods and the paid amount if the returned goods are incomplete, damaged, defective and / or improperly packed.

UPDATES TO THIS DELIVERY AND REFUND POLICY

We may occasionally update these Delivery and Refund Policy, and We will notify You of any significant changes by posting the new Delivery and Refund Policy on this page. The date at the top of the Delivery and Refund Policy will be updated to reflect the date of the most recent changes.

We encourage You to review these Delivery and Refund Policy periodically to stay informed about how we are protecting the personal data We collect from You. The latest version of the policy will always be available on this page.

CONTACTING US

If you have any questions or concerns about this Delivery and Refund Policy, or if you want to make a complaint, you can contact us by email at [email protected]. We will respond to your inquiries as soon as possible and we will do our best to address your concerns and resolve any issues you may have.

COMMUNICATION FROM US

We may, from time to time, send you important notices by email if we have your contact details (for example, if you have an account). These notices will pertain to matters including, but not limited to: a) changes to our services and/or products; b) changes to this Delivery and Refund Policy; c) changes to your account. We will never send you marketing emails of any kind without your consent. If you do give consent, you may opt out at any time.

LAW AND JURISDICATION

This Delivery and Refund Policy, and the relationship between you and us shall be governed by and construed in accordance with law of Estonia.

If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to this Delivery and Refund Policy, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Estonia.